Refund policy
Last updated: August 7, 2026
At Zavreka, we want every purchase to feel right. If something isn't working for you, here's exactly how we handle returns and refunds.
1. Contact Information
Store Name: Zavreka
Address: 1 Claiborne St, Nashville, TN 37210, United States of America
Email: support@zavreka.com
Phone: +1 (862) 437-4962
Customer Service Hours: Monday–Friday 9:00 AM–5:00 PM (EST) / Saturday–Sunday 11:00 AM–3:00 PM (EST)
We respond within 24 hours on working days.
2. Order Fulfillment & Return Location
Zavreka is a US-based business. Our products are fulfilled and shipped through a network of logistics partners and domestic and international warehouses. Because of this, the location an item ships from — and the location an approved return is sent back to — may differ from our registered business address. The correct return address will be provided once your Return Authorization has been approved. Please do not send any item back to our business address unless our support team specifically asks you to.
Restocking Fees - $0
3. 30-Day Return Window
You may request a return within 30 days of delivery. To qualify, the item must be unused, undamaged, and in its original packaging, and you must include proof of purchase (your order number or receipt). Requests made more than 30 days after delivery may not be eligible for a refund.
4. How to Start a Return
Email support@zavreka.com with your order number and the reason for your return. Our team will review your request and reply within 1–2 business days. If your return is approved, we'll send you a Return Authorization along with return instructions. Please ship the item back within 7 days of receiving approval. Items sent back without prior authorization may not be accepted.
5. Return Shipping Costs
If your item arrives defective, damaged in transit, or is not what you ordered, contact us within 48 hours of delivery with photos of the problem. Once we've reviewed them, we'll arrange a replacement or a full refund at no cost to you.
If you simply changed your mind or ordered the wrong item, return shipping is your responsibility, and the return must be sent with tracking so it can be confirmed as received.
6. Refund Processing
Once we receive and inspect your returned item, we'll email you to confirm. Approved refunds are issued within 7 business days of inspection and returned to your original payment method. Depending on your bank or card provider, it may take a few additional days for the refund to appear on your statement.
7. Exchanges
Would you prefer a different item? Contact our support team. Once your return is approved, you're welcome to place a new order for the replacement. Exchanges follow the same eligibility rules as standard returns.
8. Order Cancellations
You can cancel your order any time before it ships for a full refund. If your order has already shipped, you'll need to follow the standard return process after it's delivered. To request a cancellation, email support@zavreka.com as soon as possible.
9. Non-Returnable Items
For hygiene and practical reasons, the following cannot be returned: custom or personalized products, and hygiene-sensitive items (unless returned unopened and unused).
10. Your Consumer Rights
Nothing in this policy limits the rights you have under applicable consumer protection laws. Depending on your state, you may have additional protections regarding defective, damaged, or misrepresented goods, and these statutory rights are not affected by the terms above.
Questions?
If you're unsure whether your item qualifies or need help starting a return, reach out — we're happy to help.
Email: support@zavreka.com
Phone: +1 (862) 437-4962